Terms of Service

Last updated: 16 July 2026

These terms govern your use of the ViTViT apps and services in Haiti. By creating an account or using ViTViT, you agree to these terms.

1. The service

ViTViT is a platform that connects riders, drivers/couriers, and stores for transport and delivery. ViTViT is a technology intermediary — the drivers provide the transport service.

2. Who can use it

You must be at least 18 years old to create an account and provide accurate, complete information. A person under 18 may only travel when accompanied by a responsible adult. Drivers must pass document verification before accepting trips.

3. Your account

You are responsible for the security of your account and your PIN. Do not share your PIN with anyone. Tell us immediately if you think someone accessed your account without permission.

4. Payments and fees

You can pay with cash or MonCash. The price is shown before you confirm the trip.

A small platform fee may be added to each transaction to cover services such as SMS. Fees are shown before you confirm.

Cancellation and refund rules appear in the app where applicable.

5. User conduct

Use ViTViT only for lawful purposes. Do not commit fraud, do not interfere with others, and respect drivers, riders, and stores.

6. Driver terms

Drivers are independent workers, not employees of ViTViT. Drivers must hold valid documents, drive safely, and follow Haitian traffic law.

7. Prohibited uses

Do not use the service to transport illegal items, for threats or harassment, or for any activity that breaks the law.

In addition, you may not send or transport with ViTViT: weapons or ammunition, drugs or illegal substances, large amounts of cash, dangerous or explosive items, live animals without authorization, or any goods prohibited by Haitian law.

8. Liability

We provide the service “as is.” To the extent permitted by law, ViTViT is not liable for indirect damages arising from use of the service. This does not remove any rights you have under Haitian law.

9. Ending your account

You can delete your account any time in Settings → Delete account. We may suspend an account that violates these terms or endangers the safety of others.

10. Governing law

These terms are governed by the laws of the Republic of Haiti.

11. Changes

We may update these terms. We will change the “Last updated” date, and if you keep using ViTViT it means you accept the new terms.

12. Safety and emergencies

Your safety matters greatly to us. The app has an emergency SOS button, lets you share your trip live with people you trust, and all calls go through a masked number to protect your privacy.

However, ViTViT is a platform that connects people — we cannot guarantee the behavior of every driver or rider. We do not tolerate any violence, threats, harassment, or weapons. We may remove anyone who endangers the safety of others. In a serious emergency, call the authorities first.

13. Force majeure

ViTViT is not responsible for delays or unavailability of the service when they result from circumstances beyond our control. This includes: roadblocks or protests, insecurity or violence, natural disasters such as hurricanes, earthquakes or floods, power outages, internet or phone-network outages, fuel shortages, strikes, or decisions by the authorities. In such cases, we will try to restore the service as soon as possible.

14. Service availability

ViTViT is rolling out city by city, starting with Les Cayes. The service may not be available in every area or at every time. We may pause or limit the service in an area at any time for safety reasons. We do not guarantee the service will always be available around the clock.

15. Dispute resolution

If you have a problem or a complaint, please contact ViTViT support first — we will try to resolve it together in good faith. If no solution is reached, the dispute will be resolved under the laws of the Republic of Haiti, before the competent courts in Haiti.

16. Third-party services and property

ViTViT uses third-party services such as MonCash, NatCash, and Google Maps. These services have their own terms, and ViTViT is not responsible for them. The ViTViT name, the logo, the app, and all content are the property of ViTViT — you may not copy or use them without permission.

17. Who operates ViTViT

ViTViT is operated in Haiti by a company legally registered in Haiti. The technology that powers the platform is developed by a company based in Australia, which licenses that technology to the Haitian company. The service you receive in Haiti is governed by Haitian law.

18. Language of the agreement

We provide these terms in three languages: Haitian Creole, French, and English, and we make every effort for all three versions to say the same thing. If there is any difference between the versions, the Haitian Creole version prevails.

19. Contact us

For any question, write to us at: support@govitvit.com